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- What happens to my current data when I encrypt it with GoldKey?
- How do I email an encrypted attachment?
- I have un-installed the GoldKey software, how do I access my encrypted data?
- GoldKey light won’t turn on. What is wrong?
- Does GoldKey work with Mac or Windows?
- How do I make multiple keys be able to access the same encrypted data?
- How do I erase my GoldKey?
- How do I register a GoldKey to a Master?
- Can I change the size of a Secure Drive after it is made?
- I have forgotten my PIN. Is there a way to clear the PIN and start over?
What happens to my data when I encrypt it with GoldKey?
When data is encrypted with a GoldKey, a copy of that data is placed in a newly-created secure drive. The original data is not affected at all during this process.
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How do I email an encrypted attachment?
To email an encrypted version of a particular file or set of files, select the file(s), right-click and select the Encrypt with GoldKey option. You will be given the option to specify which groups may access the encrypted data, and then an encrypted version of the selected file(s) will be created in the same directory. You may need to allow some groups to access this drive so that your email’s recipient will be able to open the Secure Drive. You can then attach this file to your email.
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I have un-installed the GoldKey software. How do I access my encrypted data?
To access previously encrypted data, please reinstall the GoldKey Security software. You will then be able to unlock Secure Drives, and copy the data out. Once this process has been completed, you may remove the Secure Drives and again uninstall the GoldKey software.
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GoldKey light won’t turn on. What is wrong?
When the GoldKey’s light doesn’t turn on when it is plugged in, the contacts may be dirty. Rinse out the GoldKey and allow it to fully dry before trying again. There is also a possibility that the GoldKey is not receiving sufficient power from the computer, often resulting from being plugged in through a USB hub of some sort. Plugging the GoldKey into a USB port directly on your computer may make the difference.
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Does GoldKey work with Mac or Windows?
GoldKey Security software is available for Mac OS X Tiger and above, as well as for Windows XP and above.
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How do I make multiple keys be able to access the same encrypted data?
GoldKeys in a particular group can access encrypted data that has been configured for group access. To set up group permissions on a Secure Drive, select the appropriate Secure Drive from the list in the GoldKey software and click on the Drive Properties button. Next, click on the Change Access button, and check the boxes beside the names of the groups you would like to allow access to this drive. Note that access to a Secure Drive can only be changed while that drive is locked. Note that when a Secure Drive is being created, there is a section in the lower left-hand corner of the window to allow group access.
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How do I erase my GoldKey?
Connect a Master Token to your computer, along with the GoldKey you would like to erase. Then, open the GoldKey software and click on the Master Management button in the Master Functions tab. Mac users will find Master Management in the GoldKey software’s Window menu. Click on the Clear GoldKeys button and enter the PIN for the Master Token. Finally, click on Apply, and confirm that you would like to clear the GoldKey. You will be informed when this process is complete.
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How do I register a GoldKey to a Master?
Start by connecting both the GoldKey you would like to register, as well as the Master Token you would like it to be registered to, to your computer. Open the GoldKey software and click on the Master Management button in the Master Functions tab. Mac users will find Master Management in the GoldKey software’s Window menu. Click on Register GoldKeys and enter the PIN for the Master Token. You will then see a dialog giving you personalization settings for the GoldKey. Check the boxes beside the names of the groups you would like this token to be a part of, and click the Apply button. You will be informed when this process is complete.
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Can I change the size of a Secure Drive after it is made?
No. If you run out of space on a particular secure drive, you must create another. If you only want one, but still need more space, create a larger drive and copy your data into it.
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I have forgotten my PIN. Is there a way to clear the PIN and start over?
If your GoldKey is registered to a Master, you can use the Master to set a new PIN. If you do not have a Master, you can get one and reset the PIN, but this will clear the GoldKey, making any data it has encrypted become permanently inaccessible.
If your GoldKey is not registered to a Master, there is no way to recover the data without knowing the PIN.
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